Shipping policy

Shipping & Cash on Delivery Policy

HerbiBotanics currently delivers orders throughout Pakistan through trusted courier services.

Order Processing

Orders are normally processed within 1–2 working days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Customers may receive a confirmation call or WhatsApp message before their order is dispatched. Please provide an active phone number and complete delivery address.

Delivery Time

Estimated delivery time is:

  • Major cities: 3–5 working days

  • Other cities and remote areas: 5–7 working days

Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays or circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order. Additional charges may apply to remote locations or oversized orders.

Cash on Delivery

Cash on Delivery is available across Pakistan. Customers must pay the complete order amount in cash to the courier representative at the time of delivery.

Please keep the exact amount available whenever possible. Parcels may only be opened before payment if the courier company allows it.

Order Confirmation

COD orders may be confirmed through a phone call or WhatsApp message. Orders that cannot be verified due to an incorrect or inactive phone number may be cancelled.

Incorrect Address or Unavailable Customer

Customers are responsible for providing accurate contact and delivery information. HerbiBotanics will not be responsible for delays caused by:

  • An incomplete or incorrect address

  • An inactive or incorrect phone number

  • The customer being unavailable

  • Refusal to receive the confirmed order

If a parcel is returned due to customer unavailability or refusal, additional delivery charges may apply before the order is dispatched again.

Damaged or Incorrect Orders

Please inspect the parcel after receiving it. If you receive a damaged, leaking or incorrect product, contact us within 24 hours of delivery and provide clear photos or a video of:

  • The parcel packaging

  • The shipping label

  • The received product

  • The damaged or incorrect item

Claims submitted without supporting evidence may not be accepted.

Delivery Delays

Once an order has been dispatched, delivery is managed by the courier service. We will assist customers in tracking delayed parcels, but we cannot guarantee an exact delivery date.

Contact Us

For order confirmation, delivery updates or shipping assistance, please contact the HerbiBotanics customer-support team through the contact information provided on our website.