FAQs

What is HerbiBotanics?

HerbiBotanics is a Pakistani herbal wellness store offering traditional products, including herbal syrups, Arq preparations, Jawarish, Majoon, Safoof, honey and natural vinegars.

Are HerbiBotanics products natural?

Our products are inspired by traditional herbal formulations and natural ingredients. Please review the individual product label or description for complete ingredient information.

How should I use a product?

Usage instructions may vary depending on the product. Always follow the directions printed on the packaging or product page. Do not exceed the recommended amount.

Are these products medicines?

Our products are intended to support general wellness based on traditional herbal practices. They should not replace professional medical advice, diagnosis or prescribed treatment.

Should I consult a doctor before using herbal products?

Consult a qualified healthcare professional if you are pregnant, breastfeeding, under 18, taking medication, managing a medical condition or purchasing a product for a child.

How long does it take to see results?

Individual experiences may vary depending on the product, lifestyle, age and general health. HerbiBotanics does not guarantee specific results.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available throughout Pakistan. You can pay the complete order amount in cash when your parcel arrives.

Do I need to confirm my COD order?

We may confirm your order through a phone call or WhatsApp message before dispatch. Orders may be cancelled if the provided phone number is incorrect, inactive or unreachable.

How long does delivery take?

Orders are generally delivered within:

• Major cities: 3–5 working days

• Other cities and remote areas: 5–7 working days

Delivery may take longer during public holidays, severe weather or courier delays.

What are the shipping charges?

Shipping charges are displayed at checkout. Additional charges may apply to remote locations or oversized orders.

How can I track my order?

Once your order is dispatched, tracking details may be shared through SMS, WhatsApp or another available contact method.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel your order. Once an order has been dispatched, it may no longer be possible to modify or cancel it.

Can I open the parcel before payment?

The parcel may only be opened before payment if the courier company allows it. Most Cash on Delivery couriers require payment before opening the package.

What should I do if my order arrives damaged?

Contact us within 24 hours of delivery. Please provide clear photos or a video showing the parcel packaging, shipping label and damaged product.

What if I receive the wrong product?

Contact our customer-support team within 24 hours of delivery and share your order details with clear photos of the received item. We will review the issue and assist you accordingly.

Can I return a product if I change my mind?

For hygiene and safety reasons, opened or used herbal products cannot be returned. Unopened products may only be eligible for return according to our return and refund policy.

How should I store the products?

Store products in a cool, dry place away from direct sunlight, heat and moisture. Keep all products out of reach of children and follow any specific storage instructions on the packaging.

How can I contact HerbiBotanics?

You can contact our customer-support team using the phone number, WhatsApp number, email address or contact form provided on our website.