Refund policy

At HerbiBotanics, we want customers to receive the correct products in satisfactory condition. This Policy explains when a product may be returned, replaced, or refunded.

  1. RETURN ELIGIBILITY

You may request a return within seven days of delivery if:

• The product is unused and unopened
• The original seal is intact
• The product remains in its original packaging
• The product has not been damaged after delivery
• You can provide valid proof of purchase

A return must be approved by our customer-support team before it is sent back. Items returned without authorization may not be accepted.

  1. DAMAGED, LEAKING OR INCORRECT PRODUCTS

If you receive a product that is damaged, leaking, expired, incomplete, or different from what you ordered, contact us within 24 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the outer courier packaging
• Clear photographs of the product and label
• A photograph or video showing the damage, leakage, or incorrect item
• An unboxing video, where available

Do not discard the product or packaging before we review the complaint.

After verification, we may offer a replacement, store credit, or refund, depending on availability and the circumstances.

  1. NON-RETURNABLE PRODUCTS

For health, hygiene, safety, and product-integrity reasons, we cannot normally accept returns of:

• Opened or used food, herbal, honey, syrup, vinegar, Arq, Jawarish, Majoon, Safoof, or other consumable products
• Products with broken or removed seals
• Products damaged through incorrect storage, handling, or use
• Products returned without their original packaging
• Clearance, discounted, or final-sale products where clearly identified
• Products for which the return period has expired
• Products purchased from an unauthorized third-party seller

This does not affect claims concerning products that were damaged, defective, expired, or incorrectly supplied.

  1. NATURAL PRODUCT VARIATION

Products containing natural ingredients may reasonably vary in colour, aroma, taste, texture, thickness, or sediment between batches.

A reasonable natural variation is not by itself considered a defect, provided the product is safe, authentic, within its expiry period, and consistent with its description.

  1. CHANGE-OF-MIND RETURNS

A change-of-mind return may be considered only when the product is unopened, unused, sealed, and returned within seven days of delivery.

The customer is responsible for return courier charges in a change-of-mind case. Original delivery charges are non-refundable.

  1. RETURN PROCEDURE

To request a return:

  1. Contact us through [Email Address] or [Phone/WhatsApp Number].

  2. Provide the order number, reason for return, and supporting photographs.

  3. Wait for return approval and instructions.

  4. Securely pack the approved product in its original packaging.

  5. Send it to the return address provided by our support team.

Do not send a parcel to our business address without receiving return instructions.

  1. INSPECTION

Returned products are inspected after receipt. We will notify you whether the return has been approved or rejected.

A return may be rejected if the item:

• Has been opened, used, altered, or damaged
• Is missing its seal or original packaging
• Does not match the submitted claim
• Was returned outside the approved period
• Was sent without authorization

  1. REFUNDS

Approved refunds will normally be processed within 5–10 working days after inspection.

For Cash on Delivery orders, refunds may be sent through:

• Bank transfer
• Easypaisa
• JazzCash
• Another mutually agreed method

The customer must provide accurate payment information. HerbiBotanics will not be responsible for a failed transfer caused by incorrect details provided by the customer.

The time required for funds to appear may depend on the bank or payment provider.

  1. SHIPPING CHARGES

Original delivery charges are non-refundable unless:

• We sent the wrong product
• The product arrived damaged or leaking
• The product was defective or expired when delivered

Return shipping for an approved damaged or incorrect order will be arranged or reimbursed as agreed with our support team.

Return shipping for a change-of-mind request is the customer’s responsibility.

  1. EXCHANGES

If you request an exchange, the replacement product will be dispatched after the returned product has been received and approved.

An additional delivery charge may apply when the exchange is requested because of a customer ordering error or change of mind.

  1. REFUSED OR UNDELIVERED COD ORDERS

If a confirmed Cash on Delivery parcel is refused without a valid reason, or cannot be delivered because the customer supplied incorrect information or was repeatedly unavailable, any re-delivery charges may be payable by the customer.

We may require advance payment for future orders from customers who repeatedly refuse confirmed COD parcels.

  1. ORDER CANCELLATION

You may request cancellation before the order is dispatched.

Once an order has been handed to the courier, cancellation may no longer be possible. If the customer refuses an already-dispatched parcel, applicable delivery or return charges may be deducted or charged where permitted.

  1. CONTACT US

For returns, replacements, or refunds, contact:

HerbiBotanics
Phone/WhatsApp: +92 300 6195660
Return address: Provided after return approval
Business address: Hakeem Zain Akhtar Jameel Market Main Bazar ,Lalamusa